Política de Privacidad

1. El Alcance

1.1 This policy describes the types of personal data the Company collects about individuals, how that data is processed and shared with third parties, how it is protected, and all related matters.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 Para los efectos de esta Política, "procesamiento" se refiere a cualquier operación que implique el uso o la recopilación de Datos Personales, incluida su gestión, estructuración y almacenamiento.

Nuestros servicios están destinados al público en general y no están diseñados para personas menores de 18 años. No recopilamos de forma consciente información de menores de edad ni les permitimos utilizar nuestros servicios. Si llegamos a tener conocimiento de dicha información, la eliminaremos a la mayor brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

2.1 When you access our services and channels, or visit our website, we collect Personal Data. In certain circumstances, we may also request Personal Data directly from you.

In other cases, we collect your Personal Data by analysing how our Services and support channels are used, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any Personal Data. However, withholding it may prevent us from delivering our Services or restrict your access to the website.

4. Qué Datos Personales Recopilamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting through us to a third-party online trading platform.

4.4 Personal data you provide directly to third-party platforms to facilitate transactions includes your full name, address, phone number, and email address.

5. Base Legal y Motivos del Tratamiento de Datos Personales

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for details on the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases on which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

The Company may also share personal data with third-party service providers, including hosting providers, IP address storage services, and user experience analytics platforms.

You may also ask us to share specific Personal Data with third-party trading platforms. In such cases, we will share the Personal Data you have provided with those platforms. Your Personal Data will be subject to their respective privacy policies and may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with affiliated entities or business partners. This enables the Company to access the resources needed to improve and enhance the products and services it provides to clients.

Where necessary to protect the rights of third parties or their assets, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or buyers, with lenders of the Company or any other group company, or as part of any merger, restructuring, consolidation, or insolvency proceeding involving the Company or any other business within the group, including in connection with any transfer or sale of assets belonging to the Company or any other group company.

7. Cookies y Servicios de Terceros

Third-party services — such as advertising providers or analytics companies — may operate on our website. These companies may also use cookies or similar technologies.

7.2 Cookies are small text files stored on your device when you visit the website. They are used to collect information about your preferences and browsing behaviour in order to improve your experience, remember your settings, and personalise the products and services most relevant to you. Cookies are also used for statistical and analytical purposes.

Algunas de las cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y permanecen activas durante un breve período, hasta que cierra su navegador. Otras son cookies persistentes, que permanecen en su dispositivo una vez cerrado el navegador. Su función es identificarle como usuario recurrente y facilitarle el acceso al sitio web en visitas posteriores.

7.5 Please be aware that disabling cookies may cause some or all features of the Website to not function as intended.

Online Tracking Notice: This service does not currently support Do Not Track signals.

8. Conservación de Datos Personales

8.1 La Empresa conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados cuando así lo permitan las leyes, reglamentos y disposiciones aplicables.

We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

We periodically review the Personal Data we hold to confirm it is still necessary to retain.

9. Transferencias Internacionales

Su información personal puede ser transferida a otros países, incluidos terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes los traten puedan ejercer sus derechos y acceder a recursos legales efectivos.

9.3 La Empresa puede proporcionar información sobre las medidas de seguridad aplicadas para proteger sus Datos Personales transferidos a terceros países u organizaciones internacionales. Para más información, envíe un correo electrónico a: support@serenaprovechura.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organisational and technical measures to protect Personal Data against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will be kept secure and free from errors. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including data disclosed due to transmission errors, unauthorised access by a third party, or any other cause beyond our control.

In certain circumstances, we may be legally or otherwise required to share your Personal Data with third parties, such as public authorities. In such cases, we have no control over how those third parties handle or protect your Personal Data.

Transmitting personal data over the internet carries inherent security risks. The Company cannot guarantee the security of any personal data you send to us online.

11. Hipervínculos a Sitios Web de Terceros

El sitio web puede contener enlaces a sitios web y aplicaciones de terceros. Estos no están bajo la supervisión de la Compañía, y no somos responsables de la recopilación ni del tratamiento de Datos Personales que realicen. Esta Política no se aplica a las acciones llevadas a cabo a través de dichos sitios o aplicaciones.

11.2 When accessing any third-party website or application, we recommend reading its privacy policy before deciding to use it or sharing any Personal Data with them.

12. Modificaciones a Esta Política

This Policy may be updated at any time. Any changes will be communicated by publishing the revised Policy on our website.

12.2 When we make significant changes to this Policy, we will notify you through appropriate channels and post an announcement on our website.

12.3 Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of the personal data we hold about you, to correct any errors, and to delete any personal data we no longer need. You may also restrict the scope of how your personal data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de sus Datos Personales que estén siendo procesados. Si así lo solicita, podrá acceder a ellos. La Empresa facilitará una copia electrónica de sus Datos Personales en curso de procesamiento y podrá cobrar una tarifa razonable por copias adicionales. Si lo solicita, los datos se pondrán a disposición en formato electrónico. El ejercicio de este derecho no debe ir en detrimento de los derechos y libertades de terceros. Si una solicitud pudiera perjudicar los derechos o libertades de otra persona, la Empresa podrá denegarla o limitar su alcance.

13.4 Derecho de rectificación La Compañía está facultada para rectificar los Datos Personales inexactos. Usted tiene derecho a exigir la rectificación de cualquier Dato Personal incompleto o inexacto que le concierna, en función de la finalidad del tratamiento.

13.5 Right to Erasure The following grounds apply: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of personal data concerning you that is based on our legitimate interests or those of a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones de procesamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su procesamiento. Una vez solicitada la restricción, sus Datos Personales solo podrán conservarse con su consentimiento, para establecer, ejercer o defender derechos legales, para proteger los derechos de otra persona física, o cuando exista una razón de interés público significativo en la Unión Europea o en un Estado miembro.

13.7 Derecho a la portabilidad de datos Si el tratamiento se lleva a cabo mediante sistemas automatizados y se basa en su consentimiento o en un contrato del que usted forma parte, tiene derecho a acceder y revisar los Datos Personales que ha facilitado a la Empresa. Puede solicitar que sus Datos Personales sean transferidos directamente a otro responsable del tratamiento, siempre que sea técnicamente viable. El ejercicio de este derecho no afecta a los derechos que le corresponden en materia de supresión. La transferencia de datos no menoscabará los derechos o libertades de terceros.

13.8 Derecho de oposición Puede oponerse en cualquier momento al tratamiento de sus Datos Personales basado en intereses legítimos perseguidos por la Empresa o por un tercero, incluida la elaboración de perfiles sustentada en dichos intereses. Si la Empresa acredita motivos legítimos imperiosos para el tratamiento, este solo podrá continuar si usted no puede demostrar que sus derechos, libertades o intereses prevalecen sobre dichos motivos, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, tiene derecho a oponerse en todo momento al tratamiento de sus Datos Personales.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You also have the right to lodge a complaint with a supervisory authority — specifically, any authority established by an EU Member State to protect individuals' fundamental rights in relation to the processing of Personal Data within the European Union. Please note that EU and Member State law may limit the rights described in this section 13 as they apply to your Personal Data.

We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.

Provided the request falls within the rights outlined in Article 13 of the applicable law, information will be provided free of charge. Where a request is unjustified or excessive — particularly if repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or fulfilling the requested action. We may also decline to act on such requests.

If there is any doubt about the identity of the person who submitted a request, we may ask the requester to provide reasonable means of identification.